Shipping, Returns & Refunds Policy

Order Processing & Delivery
Orders are processed within 1–2 business days.
Standard shipping within Australia takes approximately 5–7 business days.
Please ensure all delivery details are entered correctly. We are not liable for delayed or lost parcels due to incorrect address input. 
While we are not responsible for delays caused by Australia Post or third parties, please contact us if you do not receive your order in a timely manner.

Faulty or Damaged Items
If your item arrives faulty or is damaged in transit, please contact us at admin@bendandgrip.com.au within 7 days of delivery.
We’ll provide a full refund or exchange in line with the Australian Consumer Law.
Refunds for eligible faulty items are processed within 5 business days of receiving returned goods.

Refund & Returns Policy - Change‑of‑Mind (30 Days)
We want you to feel great about your purchase. If you change your mind, you can return your socks within 30 days of purchase.

To qualify for a return, your socks must be:
- Completely unworn
- In their original packaging, including all tags and labels
- Free from marks, damage, or odors
- Accompanied by proof of purchase

If you’d like to start a return, please contact us via email at admin@bendandgrip.com.au. Our team will guide you through the process and provide return instructions.

Consumer Guarantees – Your Rights Under Australian Law
Our products come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to:
- A replacement or refund for a major failure
- Compensation for any other reasonably foreseeable loss or damage
- A repair or replacement if the product fails to be of acceptable quality and the failure is not major
A product has a major failure when:
- It is significantly different from the description or sample
- It is substantially unfit for its normal purpose
- It is unsafe
- It does not do what we said it would, and cannot be easily fixed

If you believe your item is faulty, please contact us at admin@bendandgrip.com.au within 7 days of delivery. We’ll assess the issue and offer a suitable remedy in line with your rights.